Terms & Conditions

Effective Date: [March 3, 2025]

These Terms and Conditions govern your use of the website and services provided by Canyon Lake Veterinary Hospital. By accessing or using our website and services, you agree to comply with these Terms.

1. Use of the Website

You agree to use our website and services only for lawful purposes and in a manner consistent with these Terms.

✔️ You may not use our website for fraudulent, illegal, or harmful activities.

✔️ You may not modify, copy, or distribute any part of our website without written consent.

✔️ You agree to provide accurate and truthful information when booking appointments or registering as a new patient.

2. Appointment Scheduling and Cancellations

✔️ Appointments can be scheduled online, by phone, or in person.
✔️ Cancellations must be made at least 24 hours in advance when possible.
✔️ Missed appointments without proper notice may incur a fee.

3. Payment Terms

✔️ Payment for services is due at the time of service unless otherwise agreed.
✔️ We accept cash, credit/debit cards, and approved payment plans.
✔️ Failure to pay for services may result in additional fees or refusal of future services.

4. Medical Liability Disclaimer

While we strive to provide the highest standard of care, veterinary treatments involve inherent risks.
✔️ We cannot guarantee specific health outcomes.
✔️ Owners are responsible for following post-treatment care instructions.
✔️ In the event of unforeseen complications, additional treatments or costs may apply.

5. Prescription and Pharmacy Policy

✔️ Prescription medications will only be provided after a valid veterinarian-client-patient relationship is established.
✔️ Refills may require an updated examination or diagnostic tests.
✔️ Prescription medications are non-refundable once dispensed.

6. Intellectual Property

✔️ All content on our website (including text, graphics, and images) is owned by Canyon Lake Veterinary Hospital.
✔️ You may not reproduce or distribute our content without written permission.

7. Termination of Service

We reserve the right to refuse service or terminate accounts if:
✔️ You violate these Terms and Conditions.
✔️ Fraudulent or abusive behavior is identified.
✔️ Non-payment for services.

8. Limitation of Liability

✔️ We are not liable for indirect, incidental, or consequential damages resulting from the use of our website or services.
✔️ Our liability is limited to the cost of the services provided.

9. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms will be handled in the appropriate courts within the state.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📍 Canyon Lake Veterinary Hospital

📞 (951) 244-3401

📧 clvhstaff1@gmail.com